At Khatri Shyam Gems, we aim to provide high-quality gemstones and a seamless shopping experience. If you are not satisfied with your purchase, please review our refund and cancellation policy below.

1. Order Cancellation

1.1 Orders can be canceled within 24 hours of placing the order by contacting our customer support.
1.2 Once an order has been shipped, it cannot be canceled.1.3 Customized or personalized orders cannot be canceled once processing begins.

2. Returns & Refunds

2.1 We accept returns within 15 days of delivery if the gemstone is in its original condition and packaging.
2.2 Customers must inform us via email or phone before returning an item.
2.3 Shipping costs for returning the product will be borne by the customer unless the return is due to an error on our part.
2.4 Refunds will be processed within [X] days after we receive and inspect the returned item.
2.5 Customized, engraved, or personalized items are non-returnable and non-refundable.

3. Damaged or Incorrect Items

3.1 If you receive a damaged or incorrect item, notify us within 48 hours of delivery with clear photos of the issue.
3.2 We will offer a replacement or full refund, depending on the situation.
3.3 Items damaged due to misuse, mishandling, or improper care are not eligible for a refund or replacement.

4. Exchange Policy

4.1 Exchanges are allowed within [X] days of purchase for items of equal or higher value. Price differences must be paid by the customer.
4.2 The exchanged product must be in its original, unused condition.
4.3 Exchanges are not applicable for customized or personalized items.

5. Processing Time for Refunds

5.1 Refunds will be credited back to the original payment method within [X] days after approval.
5.2 If the refund does not reflect in your account, please check with your bank or payment provider.