{"id":10,"date":"2025-03-31T10:06:50","date_gmt":"2025-03-31T10:06:50","guid":{"rendered":"https:\/\/khatrishyamgems.com\/?page_id=10"},"modified":"2025-03-31T10:06:50","modified_gmt":"2025-03-31T10:06:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/khatrishyamgems.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p><p>At Khatri Shyam Gems, we aim to provide high-quality gemstones and a seamless shopping experience. If you are not satisfied with your purchase, please review our refund and cancellation policy below.<\/p>\r\n<p>1. Order Cancellation<\/p>\r\n<p>1.1 Orders can be canceled within 24 hours of placing the order by contacting our customer support.<br \/>1.2 Once an order has been shipped, it cannot be canceled.1.3 Customized or personalized orders cannot be canceled once processing begins.<\/p>\r\n<p>2. Returns &amp; Refunds<\/p>\r\n<p>2.1 We accept returns within 15 days of delivery if the gemstone is in its original condition and packaging.<br \/>2.2 Customers must inform us via email or phone before returning an item.<br \/>2.3 Shipping costs for returning the product will be borne by the customer unless the return is due to an error on our part.<br \/>2.4 Refunds will be processed within [X] days after we receive and inspect the returned item.<br \/>2.5 Customized, engraved, or personalized items are non-returnable and non-refundable.<\/p>\r\n<p>3. Damaged or Incorrect Items<\/p>\r\n<p>3.1 If you receive a damaged or incorrect item, notify us within 48 hours of delivery with clear photos of the issue.<br \/>3.2 We will offer a replacement or full refund, depending on the situation.<br \/>3.3 Items damaged due to misuse, mishandling, or improper care are not eligible for a refund or replacement.<\/p>\r\n<p>4. Exchange Policy<\/p>\r\n<p>4.1 Exchanges are allowed within [X] days of purchase for items of equal or higher value. Price differences must be paid by the customer.<br \/>4.2 The exchanged product must be in its original, unused condition.<br \/>4.3 Exchanges are not applicable for customized or personalized items.<\/p>\r\n<p>5. Processing Time for Refunds<\/p>\r\n<p>5.1 Refunds will be credited back to the original payment method within [X] days after approval.<br \/>5.2 If the refund does not reflect in your account, please check with your bank or payment provider.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] At Khatri Shyam Gems, we aim to provide high-quality gemstones and a seamless shopping experience. If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/khatrishyamgems.com\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}